6-Intelenet Global Services: Focus on Training

Intelenet Global Services retained its spot at #6 in the DQ-CMR BPO E-Sat survey 2011. What contributes to its success as one of the best BPO employers is its commitment towards employee related issues and also management of these matters in a professional manner. Although Intelenet stands out when it comes to offering work environment, it has its own share of challenges when it comes to retaining employees who are leaving for other industries. According to Manuel DSouza, chief human resources officer, Intelenet Global Services, the biggest challenge staring the company in the face is the demand for its talent in growing sectors such as aviation and retail, where the allure of day jobs for similar roles are attracting employees.

Training activities and skill enhancement programs are part of Intelenets DNA, claims the company, as it grooms employees for leadership roles within the organization. It also runs programs that assist employees grow and apply for positions in the company. Training programs such as Skill Enhancement and Employee Development (SEED), Get Ready for Opportunity at Work (GROW), Strive Towards Excellence and Performance (STEP), and Leadership Excellence Accreditation & Development (LEAD) continued to help employees in their pursuit of achieving the best in their career graphs.

In a number of parameters, the company competes with its counterparts and gives them tough competition. It stood at #2 on the parameter of training for employees, #3 on job content, #3 on appraisal, and #4 on job satisfaction. Also, the employees have confidence in the company as they want to recommend it to others. But there are certain parameters on which the company has been rated low. One such is the sense of belongingness. In addition, the employees also question the relevance of training imparted to them.

However the companys emphasis on training and internal growth opportunities continues to make it one of the hottest places to work in the BPO industry.