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- Finalized on adding a third center in Mumbai
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- Plans to hire 3,000 people this year in a major expansion mode
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l CEO: Sanjay Luthra l Start-up Year: 2003
l Processes: Direct sales, sales support, activation/provisioning, mobile number porting, customer care, up-sell/cross-sell l Employees:
4,000 l Facilities: 2 l Address: Specturm Towers, Mindspace, Chincholi Bunder Link Road, Malad (West), Mumbai 400 064 l Tel: 56763333
l Fax: 56948083 l Website: www.3globalservices.com
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A
100% subsidiary of Hutchison Whampoa, this captive provided CRM services to the
telco's 4 mn subscribers in UK and Australia-it was handling around 85,000
transactions per day making it probably the largest telecom BPO in India.
Operating from its two centers in Mumbai, 3 Global offered varied functions
ranging from sales and campaign management, customer care to value added
services (up-sell and cross-sell), inbound and outbound collections, and
customer retention.
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