Goldman Sachs is recognizing Chief Executive Officer PV Kannan of <24>7.ai as one of the 100 Most Intriguing Entrepreneurs of 2018 at its Builders + Innovators Summit in Santa Barbara, California.
“I am honored by this recognition,” said Kannan. “Consumers are demanding better experiences from the companies they do business with, and at <24>7.ai, our mission is to make it simple for consumers to connect with companies to get things done. Using AI, it’s now possible to create a personalized, predictive and effortless customer experience. Simply put, AI and chatbots are redefining the way companies interact with consumers.”
“A dynamic economy depends on dynamic entrepreneurs who disrupt industries and occasionally give birth to entirely new sectors,” said David M. Solomon, Chief Executive Officer of Goldman Sachs. “The purpose of Builders + Innovators is to support emerging leaders in their quests to innovate faster in order to grow their ideas. We are pleased to recognize PV Kannan, CEO, <24>7.ai, as one of the most intriguing entrepreneurs of 2018.”
For nearly 150 years, Goldman Sachs has been advising and financing entrepreneurs as they launch and grow their businesses. In addition to honoring 100 entrepreneurs, the summit consists of general sessions and clinics led by seasoned entrepreneurs, academics and business leaders as well as resident scholars.
PV Kannan is the co-founder and chief executive officer of <24>7.ai. He co-founded <24>7.ai in 2000 to make customer service easy and enjoyable for consumers, and since then he has built a profitable company with more than 15,000 employees worldwide.
Kannan is a recognized leader in customer experience, from dramatically improving contact center operations; to developing a big data predictive analytics platform; to pioneering the use of chatbots and artificial intelligence in customer experience.
He holds more than 30 patents (issued and pending), has written several articles that cover some of the key issues around AI and chatbots, writes regularly on LinkedIn, and has been featured in several books, including “The World is Flat” and “That Used to Be Us” by Thomas L. Friedman.