12. HCL Technologies BPO Services: To Stay or Not to Stay

Top three reasons for joining   Score Relative Industry Ranks Industry Average Transport facility available 52.9 4 38.6 HIgh growth opportunity 50 8 51.8 Attractive lifestyle 44.1 2 18.9 Top three reasons for leaving   Score Relative Industry Ranks Industry Average No growth opportunity/ lack of promotion 91.2 1 33 Physical strains 20.6 12 27.1 For higher education 17.6 15 42

Relative employee satisfaction on salaries and appraisals

Relatively serious employee dissatisfaction on company culture, values and ethics

*Employee Size 831 (IDC estimates as on March 31, 2003)

Analyze this–97% of employees said working in the company was a short-term job opportunity. 

Nearly 41% said they were very stressed, and over half would rather work in another industry altogether. That more or less is the story at HCLT’s BPO arm. Overall satisfaction is among the lowest in the industry, though the company’s relative strengths seemed to revolve around decent employee satisfaction on salaries and appraisals (ranked 6th on both).

Interestingly, the company had among the highest scores on the statement “this company lives up to the promises it made in its advertisement”. Also, there was a sense of job security that at least matched the industry. It was perhaps this combination of satisfaction on salary and job security, along with the branding of HCL Tech, that made 42% of its own employees name it as their dream company (rank 8). Nearly 12% each of its employees named Infosys and Convergys as their dream companies.