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How can a company top a ‘Best IT Employer’survey when its employees
are less satisfied than their counterparts in other companies surveyed?
That Infosys is the preferred employer for over 25% of respondents and has
the lowest attrition rate could be one explanation.
To begin with, in the parameter of overall satisfaction, Infosys scores
6.17 on a scale of 10. This is lower than companies like Philips, Birla
Software, I-flex and Satyam Computer. Even for Infosys employees, the
perceived satisfaction of their peers is higher than their own. The
Infosys score for peer satisfaction is higher than HP, Wipro and TCS.
Excellent scores on some parameters and below-average scores on others
characterize the Infosys’ performance. That salaries at Infosys are
considered low comes as no surprise. Infosys ranks lowest on training
sponsorship, but the company makes up for this with the highest score on
perks (second only to IBM). As is widely known, Infosys has the largest
number of employees eligible for ESOPs, except that this perk is not
valued all that much any more.
In fact, the company has scored so low on the compensation parameter
that it would not have been at the top had it not been for redeeming
factors like a high composite score on satisfaction of different
attributes. Among these, Infosys scores highest on company image, work
climate and organizational culture. The company’s internal communication
is considered satisfactory. Employees also perceive that the quality of
professionals in the company is reasonably good. The disappointment lies
in the areas of both short-term as well as
long-term opportunities. The company’s rating on technology is far lower
than that of Aptech, Birla Software, NIIT, Pentamedia and Philips.
Not surprisingly, Infosys wins on stability, though facilities have
also helped. The company recruited over 5,000 new employees during the
period of April, 2000 and May, 2001, while 800-odd people left the company
during this period. Infosys has the lowest attrition rate.