Uniphore Software Systems, Chennai-based Speech Recognition Solutions Company launched version 2.0 of its speech analytics software solution, auMina. auMina enables contact centers drive critical business goals by analyzing existing speech data to identify trends, predict outcomes and prescribe business process improvements. The product will be launched during a multi-city roadshow starting in Delhi today and attended by industry leaders and professionals.
auMina is a state-of the-art speech analytics software solution that provides real-time actionable business insights, measuring and continuously improving agents’ knowledge, demeanor, sales skills and adherence to processes and policies. With the deployment of auMina’s cloud based service users can enjoy enterprise class robust solution at dramatically low costs. It also provides a real-tangible return on investment and empowers businesses with the ability to accurately identify, analyze, predict and correct business problems in the shortest possible time.
Umesh Sachdev, Co-Founder and CEO, Uniphore Software Systems said, “I am thrilled with the kind of response we have witnessed today from the eminent CEO’s, CXO’s, CIO’s and industry juggernauts. Speech analytics is next big disruptive technology and our latest product auMina will revolutionize the entire ecosystem byenhancing the response quality and customer satisfaction of the contact center drastically. ”
auMina supports over 25 Indian and International languages with an astounding 95% accuracy. With its real-time transcription and sentiment analysis of customer interaction, auMina is a generation ahead of the present industry technology. Contact centers, medium or large, can leverage the power of auMina speech analytics software to also gain valuable insights about workforce optimization and their end-customer satisfaction index.