Knowlarity, the cloud communications provider across emerging markets globally, has announced the launch of Knowlarity Artificial Intelligence Experience (KATIE) platform. With this launch, business communications and the commoditized cloud telephony industry is set to go through a paradigm shift, with Knowlarity leading the way. KATIE has been built specifically to Enterprise scale that will allow her to process a massive amount of data in near real-time using powerful backend services. In the frontend, it is enriched by a combination of AI based query & visualizations that enhance user ease and enriches user experience. KATIE is currently available to key customers of Knowlarity and will be made available to all of their Enterprise Customers shortly.
AI in cloud communications makes the unthinkable possible by offering unparalleled insights and automation. It will act as your virtual representative, interacting personally with the customers of businesses and responding to their queries. AI and Analytics can track key business communication metrics and systems 24×7 while creating alerts immediately when anything anomalous happens, keeping the business completely secure.
As a part of the above suite of AI-powered services and the first one to be made available, Knowlarity also announced the launch of its “Personalized Contextual Automated Calls” powered by advanced next generation Text-to-Speech services. Providing businesses with unparalleled quality and control over the pitch, accent, and language for every call, businesses can now generate a communication experience for its customers akin to Amitabh Bachchan giving you a call in his deep baritone and reminds you to get your child vaccinated! The conversation is individualized through the use of information from multiple databases, which provide accurate and detailed insights on the user.
Leveraging TTS on Knowlarity requires businesses to upload the database containing customer numbers and other dynamic data points onto the Knowlarity cloud. The information entered is processed to initiate the call blast. Parallel calls are then made, delivering highly personalised messages to customers. TTS finds great application in automated reminders, KYC verifications, appointment booking, OTP sharing, and order confirmation. This allows businesses to maintain an impeccable quality in consumer-focused communications.
Speaking on the announcement, Ajay Shrivastava, Chief Technology Officer, Knowlarity, said, “Knowlarity has been the undisputed pioneer and leader in cloud telephony solutions for businesses across the globe. We have brought about a massive shift in the business-to-customer interaction process, particularly for emerging economies. Buoyed by this success and staying true to our commitment to innovation, we have once again pushed the envelope of achievement. We have reimagined cloud telephony like never before and are set to create another disruption in the domain with the launch of our highly futuristic tool of AI-powered cloud telephony. Through its implementation, businesses will not only cut down on their operational costs and efforts but also optimise their operations and deliver highly personalized messages to their customers simultaneously.”
Further elaborating on the same, Ajay added, “For example, e-commerce players can send out an automated call to the customer to confirm their availability before the delivery boy’s visit. This not only reduces the no-show but also allows them to boost their last-mile operations. Businesses now have unparalleled control over their communication settings through Knowlarity, which has become the harbinger of a revolution in the business communication domain.”
By enabling high-quality automated communications for both promotional and transactional applications for businesses, Knowlarity is aiming to bring down operational costs, improve SLAs and unlock better operational efficiencies. Businesses in sectors such as brand campaigns, aggregate portal solutions, hospital/healthcare, real estate, education, banking, automobile, e-commerce, food & beverages, and courier services, in particular, are expected to benefit greatly from the product rollout from Knowlarity.