Daiwa committed to bring the latest technology to India at budgeted prices, announces the launch of its service app ‘MY DAIWA’. This is in line with Daiwa’s strategy to provide the best in class customer experience with 24/7 on – demand after sales service to the end consumers, among various other utilities.
The highly differentiated and interactive customer experience aims to demystify the experience of accessing after sales service. The app shall allow Scheduling installation/repair appointments and estimating service costs, accessing service history/current status, One call connection to Daiwa emergency assistance service, Notification inbox for latest updates, Service feedback Mechanism and also allows you to Register your product for standard/extended warranty.
Speaking on the launch of the app, Arjuun Bajaj – Director, Daiwa says, “We strongly believe the key to every successful brand is ‘After Sales Service’. Effective After sales allows brands to build stronger connect with the consumers. Not only this extension assures a peaceful buy but also brings a stronger connect with the consumer. We hope we are able to serve our customers better in an Industry where brands are many but when it comes to building relations with customers they become handful. We are here to change the stereotyped perception of the TV Industry”