|
|
|
|
People
involved in making outsourcing decisions within enterprises |
|
Outsourcing Decisions |
Overall
(Base: 471) |
Manufacturing
(Base: 152) |
Services
(Base: 189) |
BPO
(Base: 64) |
BFSI
(Base: 66) |
|
CEO |
42 |
41 |
41 |
55 |
35 |
|
CIO |
26 |
32 |
16 |
39 |
24 |
|
CFO |
16 |
21 |
16 |
11 |
11 |
|
Board of Directors |
14 |
13 |
15 |
8 |
23 |
|
Managing Director |
8 |
3 |
12 |
9 |
6 |
|
Functional business heads |
5 |
5 |
6 |
6 |
3 |
|
Others |
14 |
12 |
18 |
9 |
18 |
|
Figures in percentage |
|
|
Quite naturally, 90% of
employees in BPOs and 87% in IT services internally use IT; the maximum
reticence remain in gems & jewelry at 32% and surprisingly FMCG at 37% |
|
As expected, maximum CIOs
are coming from an IT background, though a large proportion of them do
have administration experience |
How Emerging Enterprises Audit Their IT?
|
|
|
Almost 7 out of 10 IT
services organizations among emerging enterprises regularly conduct their
IT audits. More than 40% of hotels, banks and BPOs too audit themselves
regularly. At 15% and 16%, the numbers are pathetically low for gems &
jewelry and FMCG respectively, while in other sectors too the numbers are
fairly low. Corporate governance is still a mirage for most emerging
enterprises. |
Responsibility for conducting audits
Frequency of audits
Compiled by Shipra Malhotra
shipram@cybermedia.co.in Page(s) 1 2
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