One of the first Indian BPO companies, Daksh has emerged as an important component in IBM's global scheme of things-moving from being a hardware player to IT services to being a business services company.

The year saw Daksh emerge as a strong BTO player and increasing its installed customer base by over 100%. While the joint selling initiative with IBM helped it bag the major Bharti deal, a key factor fueling client demand for its services is its ability to integrate the complete spectrum of IBM capabilities across research, development and consulting, distilled into high-value solutions and replicable tools. One such tool, ProACT, automates the analysis of customer satisfaction surveys to improve the real-time effectiveness of an email-based customer help desk operations.

• Founder-CEO Sanjeev Aggarwal quits to set up a $140 mn technology fund Helion
• Headcount went up by 80%, overall attrition rate: 60%  

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COO & Acting CEO: Pavan Vaish

l Start-up Year: 2000 l Processes: Customer care, technical support, backend transaction processing, outbound collections and telemarketing l Employees: 18,000 l Business Mix: Voice (67%), Non-voice (33%) l Facilities: 14 l Address: 186, Udyog Vihar, Phase 1, Gurgaon 122016, Haryana l Tel: 4093000 l Fax: 2439844/45 l Website: www.daksh.com

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