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HCL hasnt always been a group. Since 1976, when Shiv
Nadar, Ajai Chowdhry and four colleagues founded it as Microcomp and then
renamed it HCL, it was one company (the first tech company to set up in Noida,
UP) selling systems in the domestic market, becoming the largest IT company in
India in the 1980s.
Then in 1981, Shiv Nadar seeded NIIT, and for a few years DQ
included that as part of the HCL group (Nadar has since divested his stake in
NIIT). In 1991, HP invested 26% in a JV with HCL. The HCL-HP partnership ended
in 1996, and HCL split into HCL Infosystems (HCLI) and HCL Technologies (HCLT),
the latter to tackle the services exports business where the big three had
already become the big three.
In the early 2000s, it was pretty much each company going its
own way. HCLI sold systems and other hardware and also services in India and a
few other geographies. HCLT exported services to other parts of the world. The
next decision, circa 2005, was to bring them together into one HCL identity,
with common branding and name-cards, even though the two remained separately
listed on the markets. The subsequent marcom focused on "one HCL", a
multi-billion-dollar group in diverse areas.
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Shiv Nadar
chairman & CEO, HCLT |
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Ajai Chowdhry
chairman & CEO, HCLI |
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One HCL campaigns
leveraged common identity, group size
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31% revenues from
Europe. Showcased aerospace competence in Paris Air Show
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Reduced share of Nokia
business for HCLI; took up distribution of Apple iPods, DTH, other
lifestyle products
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Last August, HCL turned 30. It celebrated the anniversary in
style: launching an ad campaign on HCLs involvement in such areas as
automotive, aerospace, and high-value financial services. Even as Infosys talked
about growth and reliability, TCS about certainty, and Wipro about applying
innovation, HCL decided to show off its attitude, and its courage and guts.
You do not normally expect a 30-year old company to talk about
courage and guts in its ad campaign. You expect that from start-ups. But then,
HCL has, frequently, been a challenger of status quo, a rebel.
For better or worse, HCL has tended to not do what everyone else
is doing, often staking the fortune of the group on that. Sometimes, it has
succeeded. Sometimes, it has burnt its fingers.
Take, for instance, how it handled the Y2K opportunity. It was
no doubt a low-value, fixing job. But Indian services companies used the
opportunity not just to make money but to also build a reputation for flawless
execution. HCLs refusal to do so meant that now, even as a group, it remains
behind Infosys, Wipro, and Satyamnot to mention TCS. Page(s) 1 2
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