Acer India, announced that it has achieved the ISO/IEC 20000-1:2011 certification by Indian Register Quality Systems (a Division of IRCLASS Systems & Solutions Private Limited). The certification demonstrates Acer’s commitment to deliver superior IT managed services to customers and business partners.
ISO/IEC 20000-1:2011 is the first worldwide standard specifically aimed at IT Service Management. Among the top PC Brands in India, Acer India is among the few IT service provider to get certified for ITSM in India.
This certification has produced a series of benefits for Acer. It will enable the company to integrate people, processes and technology on the whole. Acer’s aim to achieve business goals can be contented with this certification as it describes an integrated set of management processes for the effective delivery of services to businesses and its channel partners.
The certification also allows Acer to participate in the large Maintenance Contract Tenders, wherein this is one of the main criteria as a pre-requisite to bid. This achievement is a clear differentiator and plays a major role in positioning Acer at the forefront of the IT service industry.
Underlining this major achievement Sudhir Goel, Chief Customer Support Officer, Acer India says, “Being a leading IT organization, we are dedicated to delivering high quality, ascendable and trustworthy services to our key stakeholders. By attaining the ISO/IEC 20000-1:2011 certification, we have once again demonstrated excellence and proven best practices in IT service management. It also reflects on the hard work and complete dedication of the entire Acer team.”
The ISO/IEC 20000 certification is an endorsement that Acer India has implemented best practices and using them consistently across the organization. This Standard checks that the overall concept of Service Management has been set up and is running correctly.